Refund Policy

HEX Tuning software has a 30 day return policy starting from the day HEX Flash Cable carrier tracking confirms delivery to your shipping address. 

To start a software return, email sales@vfengineering.com, please include your VIN number and invoice number.  A HEX Tuning representative must be able to verify that the vehicles ECU has been flashed back to stock which may require remote access by one of our technicians. Once the ECU has been flashed back to stock, the customer is responsible for return shipping of the HEX Flash device. After the HEX Flash device has been received, the refund will be processed within 24 – 72 hours.

All returns must be authorized and accompanied by a Return Authorization (RA) number, freight prepaid. No COD Freight Collect Returns will be accepted. All returned goods (not supercharger systems) will be subject to a restocking fee of 25%.

Supercharger systems, discontinued, damaged, and special order items are not refundable. All returned products (not supercharger systems) must be in “like new” condition. Credit will be issued after inspection by VF-Engineering. Please make the return within 15 days of receipt of a Return Authorization number and enclose a copy of the original invoice and a brief explanation of the reason for return.

Contact VF-Engineering Sales department (714) 528-0066/ sales@vfengineering.com, asking for the Service Department to obtain your RA number and have a copy of the original invoice on which the product was purchased from VF-Engineering.